PROPERTY MANAGEMENT HOURS:

Property Management is open from 9am – 5pm Monday to Friday.

We ask that you please make an appointment prior to attending our office as our Property Managers are often unavailable due to inspections and other pre-booked appointments.

Property Managers may be contacted during these times as follows.

– Sarah Burgess 0432 705 795 or via email sarahb@jurds.com.au
– Alysha Miller 0417 382 278 or via email alysham@jurds.com.au

Please note if your call/email is received outside of the above noted hours, please be assured our Property Managers will be in touch during the next business day.

We ask that all customers also please follow safe practices and social distancing when dealing with our team members.

EMERGENCY REPAIRS:

Please click on the below link to access emergency repair procedures. Please also refer to information provided in your lease.

EMERGENCY REPAIRS PROCEDURE. 


FORMS:

Tenant Portal Information – PropertyMe

Repair Advice

Vacating Notice

Final Inspection Guide

Tenant Information

Rental Application

 

RENT PAYMENTS

– Initial rent payment, when moving into the property, may be paid by bank cheque or cash and a receipt will be given.

– All payments from this time should be made using the ANZ Rent Card, or ANZ deposit book, issued at the time of signing the leases. The card can be used to make payments over the internet, through BPAY, or by phone to your financial institution, and the book as a deposit book at the bank.

If you require a ledger printout of your rent payments, you can call the office to organise that at any time.

SERVICES

It is your responsibility to arrange for connection of all services to the property. The following phone numbers may be of help.

ENERGY AUSTRALIA   13 15 35

TELSTRA                       13 22 00

AGL                                13 12 45

TELEPHONE

Please advise one of the Property Management team of the telephone number at the property when you have it connected. Also, if you change employment during your tenancy, please advise us of your new business number. There are various reasons you may need to be contacted throughout your tenancy and this information is vital.

KEYS

It is your responsibility to return all keys to the property to this office at the end of your tenancy. Rent will be charged until the day all keys are returned. If you change any locks during your tenancy it is a provision of the Residential Tenancies Act that you supply this office with a key.

INSURANCE

It is your responsibility to insure your own contents as the Landlord’s policy covers the building, fittings and fixtures only.

CHANGE OF TENANT

The Landlord has approved the tenancy in the names on the Agreement. If a new tenant wants to occupy the property, they must apply and be similarly approved.

If the Agreement is in joint or multiple names, all parties to it are individually and jointly responsible. In other words, if one party does not have the funds to meet their commitment, all the other parties are responsible for payment.

PERIODICAL INSPECTIONS

This office regularly performs routine inspections, and each property will be inspected between 2 and 4 times per year. You will be given written notice of these inspections, however if you wish to change the allotted time, you are welcome to call the office to organise an alternative time. If we don’t hear from you, and you are not home at the time noted, we are able to use the office key for access. During these inspections, we will be noting any maintenance/repairs required, and also the tenant’s care of the property. The premises should be maintained in a clean and tidy condition at all times. We also perform regular drive by inspections of each property to check on grounds maintenance.

ARREARS

Your rental history is a crucial part of your ability to obtain future rental references. It is therefore in your interest to keep your rental payments up to date. Rent must be paid regularly and on time, and you should always advise this office of any problem, which could affect your rental commitment.

We advise that our office is a member of the Tenancy Information Centre Australasia (TICA) and as members we are obliged to report any defaults to TICA. Should a tenant appear on the TICA database they may find difficulty in relocating as TICA has a large membership, which can be accessed by members throughout Australia.

If your rent is in arrears you will be contacted either by phone or letter, and if rent is allowed to get more than 14 days behind you will be issued with a notice terminating your Tenancy.

All of this information is provided to help you settle into your home and assist you during your tenancy. It’s the tenants major responsibility to keep the property clean and to meet their financial obligations; it’s the Landlord’s major responsibility to see the property is maintained and to ensure the tenant has peaceful enjoyment; and it’s the Property Manager’s responsibility to see both parties meet their responsibilities. This can only be done with effective communication from all parties. The Property Management Department is here to assist you during your tenancy, so please direct any problems you may have to the Property Manager, Property Officer or Property Letting Officer.